Refund policy

At Knickgasm, every pair of custom hand-painted sneakers is made to order based on the customer's selected size, design and customization requirements. Due to the highly personalised and made-to-order nature of our products, all sales are final. We do not accept returns, refunds or exchanges once an order has been placed.

Order Changes 

We understand that changes may sometimes be necessary. Customers may request adjustments or corrections to their order within 24 hours of placing the order by contacting us at info@knickgasm.com.

After this 24-hour window, orders cannot be modified as they may already have entered our sourcing or production process.

Please ensure that you carefully select the correct sneaker model and size before placing your order.

Sneaker Availability

Certain sneaker models and sizes may need to be specially sourced based on your order. If the selected model or size is temporarily unavailable, this may result in additional processing time.

In such cases, we will contact you with the available options. You may either:

• Choose an alternative available model or size, or

• Wait until the selected model or size becomes available.

Damaged, Defective or Incorrect Orders

Please inspect your order carefully when you receive it. If your sneakers arrive damaged, defective, or are different from what you ordered, please contact us at info@knickgasm.com as soon as possible with your order details and clear photographs/videos of the issue.

Our team will review the issue and, where the issue is determined to be our responsibility, work with you on an appropriate resolution.

Please note that minor variations in hand-painted artwork, brushwork or finish are natural characteristics of handmade products and are not considered defects.

For any questions regarding our return, refund or exchange policy, please contact us at info@knickgasm.com.

Thank you for choosing Knickgasm and supporting handmade, custom art.